In previous post, I mentioned on what need to be done by users in case the publsihed applications did not successfully launched in seamless mode. However, in some cases, users might not be able to see the option. This post will help to solve it.
Issues :
Session Settings preference is not listed in Citrix Web Interface web site. This is due to the option is not enabled. It can be checked at Citrix Web Interface Management Console.
Troubleshooting
Launch Citrix Web Interface Management Console. Browse to Citrix Web Interface > XenApp Web Sites. You will see lists of created Sites.
Right click at the required farm URL.
Choose Session Preference
This window will appeared. Browse to Remote Connnection > Display. You will see the option "Allow users to customize window size" is unchecked.
Resolution :
Check the option "Allow users to customize window size", and press OK
Get users to refresh the Web Interface web site, or re-login to it.
One of my new user was having this problem, whereas whenever he launched Citrix applications, the application launched within another window (Windowception???). This issue was only occurred to him, but not to other users. Hence, it was safely said the issue is user-related, and not farm-wide.
Issues : Application did not launch in Seamless mode, but inside another window session (in this case, the published application was Notepad).
Troubleshooting ** Note that these steps are to be taken from User ends, not the infra**
Ask the user to access Citrix Web Interface as usual.
Go to Preference > Session Settings
Take note on 'Window size:' column
Resolution :
Change current Window size to Seamless, and press Save.
I received a request by my clients to enable pass-through to their Citrix Web Interface site. Not more than a few minutes after completion, they made a few complaints, saying that they needed to supply their credentials every time they launched published applications, which defeats the Single Sign-On (SSO) purposes. After a few minutes of troubleshooting, I realized that, in order to enable pass-through, there are more steps need to be taken, not simply enabling the feature.
Description :
Properly enabling Pass-Through, so users wot have to supply credentials every time they launched Citrix published applications, as below :
How To Do :
Uninstall current installed Citrix Receiver
Once un-installation completed, open command prompt, and type CMD
Browse to the installer location, and run command ( CitrixReceiver.exe /includeSSON )to install Receiver with SSON enabled
Proceed with installation
When you can see this in Programs and Features, it means the installation is already completed.
Go to start > run and type GPEDIT.MSC
Add new ADM template for this purpose, by choosing Add/Remove Templates...
Press Add.
Add the template which can be located at this path (%SystemDrive%\Program Files (x86)\ICA Client\Configuration ). The file name is icaclient.adm
Template added. Press Close
Browse to this path ( Local Computer Policy > Computer Configuration > Administrative Templates > Classic Administrative Templates (ADM) > Citrix Components > Citrix Receiver > User authentication )
Right click at setting ( Local user and password ), and choose Edit
Enable the setting
Enable the first 2 options ( Enable pass-through authentication & Allow pass-trough authentication for all ICA connection)
This is the outcome, press Apply and OK
Reboot the machine (or use GPUPDATE /FORCE) , once up access your CWI.
p/s : if it happened that users still unable to utilizing SSO, please refer to here in order to use Citrix Receiver Clean Up Utility.
