No Printers Listed in Citrix XenApp Session - Required Service IDs Missing

Previously we talked about printing issue due to missing service / services not started. However, there is another possibility of printing issue to occur, which related to required Service IDs. From Citrix technical article, below IDs are needed and must be configured accordingly.

Account Name	Permissions	Notes
Local Service	Minimal	NT AUTHORITY\LocalService
Network Service	Minimal, network resources	NT AUTHORITY\NetworkService
Local System	Administrator	NT AUTHORITY\System
ctx_cpsvcuser	Domain or local user	Acts as a power user
Ctx_StreamingSvc	Domain or local user	Acts as a user
Ctx_ConfigMgr	Domain or local user	Acts as a power user
Ctx_CpuUser	Domain or local user	Acts as a user

Issues :

• Users may received one or more errors regards to printing. Below are some of the error examples :
  
  

 - or - 

• Meanwhile from server perspective, no printers listed in Printer and Faxes

• Upon checking the services, both Printer Spooler and Citrix Print Management services are started. Issue remains although those services restarted.

Troubleshooting 

1. Right click at My Computer, and click at Manage
   
   
   
2. From Computer Management Console, browse to Local Users and Groups > Groups and check whether required Service IDs for both Power Users and Users local group are properly configured.

No required Service IDs configured. It might be accidentally removed by Admin / Monitoring System.

Resolution :

• Add required Service IDs to their respective groups.

Needed IDs : ctx_cpuuser & Ctx_StreamingSvc

 

Needed IDs : ctx_cpsvcuser & Ctx_ConfigMgr

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No Printers Listed in Citrix XenApp Session - Citrix Print Management Service Not Listed

Printing is one of our important tasks in office. Those documents could be cinema online tickets, flights boarding pass, La Liga timetable... oh, all of those are not office-related. Nevertheless, we still need to print officer documents.. erm, resume for interviews, perhaps? =D

This post is to discuss of one possible issue, Citrix Print Management and Printer Spooler Services. Other possible issues will be discussed in other posts. I don't want to make this posts too lengthy (come on, just admit you are too lazy, Heiry...)



Issues :

• Users may received one or more errors regards to printing. Below are some of the error examples :
  
  

 - or - 

• Meanwhile from server perspective, no printers listed in Printer and Faxes

Troubleshooting 

1. Right click at My Computer, and click at Manage
   
   
   
   
   
2. From Computer Management Console, go to Services. Check whether those services are Started / Not Started / Not listed in Services. In below screenshot, Citrix Print Management service is not registered.

Resolution :

• If those Services are not started, re-start them.
• if Citrix Print Management Service is not listed, re-register the service by following below steps. 

1. Run CMD, and browse to %ProgramFiles%\Citrix\System32
   
2. Run below command
   
   cpsvc.exe -install

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Removing Citrix Online Plugin Message Box

This is not really impacting to customers though, but it annoys me much whenever I login to my workstation ( or any workstation installed with this plugin).


Issue :

• Received below error after installing Citrix Online Plugin
  

Troubleshooting : 

• It is because this plugin is automatically launched every time user login.

Resolution :

1. After login to workstation / server, click OK.
   
   
   
2. Browse to Start > All Program > Startup >
   
   
   
   
   
3. Right click at Online plug-in, and choose Delete
   
   
   
   
   
4. Click at Delete Shortcut. The message box will no longer appeared on next logon.
   
   
   
   
   

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Connect Two Computers Using a Normal, Not-Crossover LAN Cable

Note : This is for old-school users who still using Windows XP / Windows Server 2003. If possible, I will update with the steps for Windows 7 / Windows 8  / Windows Server 2008 / Windows Server 2012 (if I am not lazy enough).

Description :

• How to connect two (2) different computers using a single Normal (Nor Crossover) LAN cable.

How To Do :

1. Connect those computers using the LAN cable (we named it as Computer 01 and Computer 02.)
2. From Computer 01, go to Start > Control Panel > Network Connection, right click and choose Properties.
   
   
   

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Disclaimer

Hi,

This blog is created by me as a reference and guidance in my daily work-life. These KB (so to speak) might come from me, or might be taken elsewhere. As much as I want to return the credits to the owner, I might missing someone, or some reference. Please accept my deepest apology, and let me know so I can point to the correct reference.

The steps or action items might be wrong, please do tell me that too. I am a noob and still learning... cheers!

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