No Printers Listed in Citrix XenApp Session - ICA-tcp Listener Configuration Error

Users reports that they are not able to perform printing. Services are up and running, but issue still persist, although after you restarted those Printer Spooler and Citrix Print Management services. 

In addition, required Service IDs are properly configured. Users reboot their workstations, but to no avail. So, what is next?


Issues :

• Users may received one or more errors regards to printing. Below are some of the error examples :
  
  

 - or - 

• Meanwhile from server perspective, no printers listed in Printer and Faxes

• Upon checking the services, both Printer Spooler and Citrix Print Management services are started. Issue remains although those services restarted. Required Service ID (ctx_cpsvcuser) is in place.

Troubleshooting 

1. Press Start, hover to Administrative Tools, click at Terminal Service Configuration. Or, press Start, choose run type tscc.msc, and press enter.
   
2. Right click at ICA-tcp listener, and choose Properties
   
3. Inside ICA-tcp Properties, focus on Permission tab. Ensure Service ID ctx_cpsvcuser is listed, with proper permission. If it is not, follow below steps.
   

Resolution :

1. Click at the Advanced button.
   
   
   
2. Click Add... to add new user
   

   
3. Add this user (ctx_cpsvcuser), press Check Names and OK
   \
4. For the Permission Entry, Clear the Logon permission and Add Query Information and Virtual Channels with Allow permission.
5. Ensure you will see the user (ctx_cpsvcuser) added, press Apply and OK.
   
   
6. You will see the ID added to ICA-tcp properties, as below.
   

   

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No Printers Listed in Citrix XenApp Session - Required Service IDs Missing

Previously we talked about printing issue due to missing service / services not started. However, there is another possibility of printing issue to occur, which related to required Service IDs. From Citrix technical article, below IDs are needed and must be configured accordingly.

Account Name	Permissions	Notes
Local Service	Minimal	NT AUTHORITY\LocalService
Network Service	Minimal, network resources	NT AUTHORITY\NetworkService
Local System	Administrator	NT AUTHORITY\System
ctx_cpsvcuser	Domain or local user	Acts as a power user
Ctx_StreamingSvc	Domain or local user	Acts as a user
Ctx_ConfigMgr	Domain or local user	Acts as a power user
Ctx_CpuUser	Domain or local user	Acts as a user

Issues :

• Users may received one or more errors regards to printing. Below are some of the error examples :
  
  

 - or - 

• Meanwhile from server perspective, no printers listed in Printer and Faxes

• Upon checking the services, both Printer Spooler and Citrix Print Management services are started. Issue remains although those services restarted.

Troubleshooting 

1. Right click at My Computer, and click at Manage
   
   
   
2. From Computer Management Console, browse to Local Users and Groups > Groups and check whether required Service IDs for both Power Users and Users local group are properly configured.

No required Service IDs configured. It might be accidentally removed by Admin / Monitoring System.

Resolution :

• Add required Service IDs to their respective groups.

Needed IDs : ctx_cpuuser & Ctx_StreamingSvc

 

Needed IDs : ctx_cpsvcuser & Ctx_ConfigMgr

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No Printers Listed in Citrix XenApp Session - Citrix Print Management Service Not Listed

Printing is one of our important tasks in office. Those documents could be cinema online tickets, flights boarding pass, La Liga timetable... oh, all of those are not office-related. Nevertheless, we still need to print officer documents.. erm, resume for interviews, perhaps? =D

This post is to discuss of one possible issue, Citrix Print Management and Printer Spooler Services. Other possible issues will be discussed in other posts. I don't want to make this posts too lengthy (come on, just admit you are too lazy, Heiry...)



Issues :

• Users may received one or more errors regards to printing. Below are some of the error examples :
  
  

 - or - 

• Meanwhile from server perspective, no printers listed in Printer and Faxes

Troubleshooting 

1. Right click at My Computer, and click at Manage
   
   
   
   
   
2. From Computer Management Console, go to Services. Check whether those services are Started / Not Started / Not listed in Services. In below screenshot, Citrix Print Management service is not registered.

Resolution :

• If those Services are not started, re-start them.
• if Citrix Print Management Service is not listed, re-register the service by following below steps. 

1. Run CMD, and browse to %ProgramFiles%\Citrix\System32
   
2. Run below command
   
   cpsvc.exe -install

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